Customer Services

Shipping & Delivery

When it comes to delivery our aim is to get your order to you as quickly as possible. Check out the couriers we use below for further info…

Royal Mail 48- Our cheapest service offering great value for money, items ordered before 4pm are dispatched the same day.

UPS Express & TNT- For larger items in the UK (next day shipping is only available on orders placed before 12pm)

Royal Mail International Tracked- Our cheapest international shipping option, offering a tracked service worldwide, delivery is usually between 5 and 15 working days, but can be longer during busier periods.

DHL Express- Offering a superfast 1-3 day service throughout most of Europe. Tracking information will be sent directly to your email address to ensure you receive your parcel as soon as possible.

DPD International- We use this service for larger items all over Europe, transit times vary between 2-7 working days.

*Shipping fees include handling and packing fees as well as postage costs (Customers outside of the UK please note you may be liable to pay local taxes/import duty depending on the country you live in and the value of your item. Please do not ask us to reduce the value of your goods for shipping purposes).

*We advise you to group your items in one order. We cannot guarantee two distinct orders will be placed together. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

*Please note we only offer a next day delivery service for items ordered by customers in the UK mainland. Unfortunately, customers in Northern Ireland, The Channel Islands, Highlands and Islands, and The Isle of Man will be subject to a two-day service at no extra charge.

*We reserve the right to use an alternative courier at our discretion, we will always endeavour to use a service as close to the original option selected by the customer.

Privacy & Security

MUD UK knows that you care how information about you is used and shared and we appreciate your trust in us to do    that carefully and sensibly. This notice describes the privacy policy of mudstuff.co.uk.

The information we learn from customers helps us personalise and continually improve your shopping experience. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as customer reviews and recommend merchandise that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

• Information You Give Us: we receive and store any information you enter on our website or give us in any other way.  We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.
• Automatic Information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses mudstuff.co.uk or advertisements and other content served by or on behalf of mudstuff.co.uk on other Web sites.
• Mobile: When you provide us with your telephone number we will only use it for two purposes. 1) To contact you in case of a query, 2) to provide you with up to date parcel tracking from our carriers.
• E-mail Communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from mudstuff.co.uk.

MUD-UK does not share information it receives. If you have any concern about privacy at mudstuff.co.uk please email us with a thorough description and we will try to resolve the issue for you. Our business changes constantly and our Privacy Notice will change also.

Payment, Pricing & Promotions

You can pay by Visa, MasterCard, American Express, Switch, Apple pay or Google Pay. We also accept payment through Paypal. The prices displayed on our web site are in British Pounds Sterling. 

Viewing Orders

To view a current or previous order please click on 'My Account' in the top Right Hand Corner and follow the links. To update account information please either Log in and adjust your details, or if you have forgotten your password please email us at mud@mudstuff.co.uk